SunCore Networks

WiFi Troubleshooting/FAQs

Follow these steps if your internet did not activate after payment.

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1

Confirm M-Pesa Payment

Check your M-Pesa SMS for a transaction confirmation code. If you have no SMS, the payment may not have gone through. Try paying again.

2

Disconnect and Reconnect to WiFi

Go to your phone WiFi settings, forget the WiFi_Mtaani network, then reconnect. This refreshes your session and often resolves the issue immediately.

3

Disable Private/Randomized WiFi Address

Most phones use a random WiFi address by default, which can stop your paid session from being recognised. On iPhone: go to WiFi settings, tap the ⓘ icon next to WiFi_Mtaani, and turn OFF Private WiFi Address. On Android: go to WiFi settings, tap the gear icon next to WiFi_Mtaani, open advanced/privacy settings, and set MAC address type to "Phone MAC" (turn off "Use randomized MAC"). Then reconnect.

4

Restart Your Device

If none of the above work, turn your phone or laptop off and on again, then reconnect to WiFi_Mtaani. This clears any network state issues.

5

Still Not Working? Contact Us Immediately

WhatsApp us on 0729 447 296 with your M-Pesa transaction code and we will manually activate your session within minutes. You can also email support@suncorenetworks.co.ke.

Frequently Asked Questions

Connect to WiFi_Mtaani on your device. This page opens automatically. Choose a package, pay via M-Pesa, and you are connected instantly.
This is needed for the "Connect a Smart TV or Device" option on the main page. Look under your device's network/WiFi settings: Samsung TV - Settings > General > Network > Network Status > IP Settings. LG TV - Settings > Connection > WiFi Connection > Advanced Wi-Fi Settings. Android TV / Google TV - Settings > Network & Internet > WiFi > (your network) > Advanced. Fire TV - Settings > My Fire TV > About > Network. Roku - Settings > Network > About. It's a 12-character code usually shown as pairs separated by colons or dashes, e.g. AA:BB:CC:DD:EE:FF.
Each subscription is tied to one device. Using it on multiple devices may result in your session being terminated without refund.
We do not offer refunds for purchased packages. However if you paid and received no internet, contact us within 24 hours with your M-Pesa code and we will manually activate your session.