WiFi Troubleshooting
Follow these steps if your internet did not activate after payment.
← Back to Hotspot
Follow these steps if your internet did not activate after payment.
← Back to HotspotCheck your M-Pesa SMS for a transaction confirmation code. If you have no SMS, the payment may not have gone through. Try paying again.
Go to your phone WiFi settings, forget the SunCore_FastWiFi network, then reconnect. This refreshes your session and often resolves the issue immediately.
Open your browser settings, clear cache and cookies, then try visiting any website. The hotspot page should reload and activate your session.
Session activation sometimes takes up to 2 minutes after payment confirmation. Be patient, then try browsing again before taking further steps.
If none of the above work, turn your phone or laptop off and on again, then reconnect to SunCore_FastWiFi. This clears any network state issues.
WhatsApp us on 0796 271 548 with your M-Pesa transaction code and we will manually activate your session within minutes. You can also email support@suncorenetworks.co.ke.